"Good Neighbors Make Things Right"
Here in Kentucky, being neighborly isn't just about waving from the fence line—it's about showing up when things need fixing. That's exactly how we approach every order at In The Barn.
"Love It, or We'll Make It Right"
We stand behind every single item that leaves our barn (okay, it's actually a fulfillment center, but you get the idea). If something's not right, we'll fix it. Period.
Here's what that means:
✅ Wrong size? We'll get you the right one
✅ Design not what you expected? Let's find one that fits you better
✅ Quality issue? New one's on the way
✅ Just not feeling it? We'll work it out together
"As Easy as a Chat Over the Fence"
Step 1: Notice something's not right? Don't stress—it happens.
Step 2: Reach out within 30 days at aster@inthebarn.shop
Step 3: We'll respond within 24 hours (usually faster—we're kind of obsessed with making customers happy)
Step 4: Together, we'll figure out the best solution—replacement, exchange, or refund
"Fair is Fair"
"Your Trust Is Everything"
Look, we know ordering barn gear online means trusting that what shows up will match what you imagined. That's a big deal. Every time you choose In The Barn, you're supporting a small business that genuinely cares about getting it right.
If we mess up, we own it. If something's confusing, we clarify it. If you're not happy, we're not happy—and we'll work together to fix it.
"Been wondering...?"
Q: What if I ordered the wrong size?
A: Happens to the best of us! We'll help you exchange it. Quick save: Check our size chart before ordering and compare to a shirt you already love—saves you waiting for an exchange and helps us reduce waste. Win-win!
Q: My shirt arrived with a print issue. Now what?
A: Oh no! Send us a photo, and a replacement will be on its way faster than you can say "giddy up."
Q: Can I return a personalized stall sign?
A: Since these are made just for you, we can't accept returns unless we made an error or the sign is damaged in shipping. But we'll triple-check your personalization before printing!
Q: How long do I have to decide?
A: 30 days from delivery gives you plenty of time to try things on and make sure you love them. But if you need a bit longer, especially when giving gifts, just reach out and we’ll see what we can do.
"We're All Ears (Unlike Our Horses)"
Not sure if something's covered? Wondering about a specific situation? Just reach out:
📧 Email: aster@inthebarn.shop
We promise: No question is too small, no concern is silly, and we'll always treat you like the valued neighbor you are.
"Shop with Confidence"
When you order from In The Barn, you're not just another transaction. You're part of our barn family, and families take care of each other. That's not just marketing talk—it's how we were raised, and it's how we run our business.
So go ahead, find that perfect shirt that captures your barn life. We've got your back if anything needs adjusting.
Happy Shopping, Neighbor! 🐴
Even our horses smile when you’re happy 🐴
P.S. - Fun fact: We called it the "Neigh-borly Guarantee" and our friends groaned, our families rolled their eyes, but our customers love it. That's how we knew we'd found our people.
Shop With Confidence