Frequently Asked Questions
Quick Answers for Busy Barn Folk
📦 ORDERING & SHIPPING
Q: How long will it take to receive my order?
A: Your order is made fresh just for you! Here's the timeline:
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Processing: 2–3 business days to print
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Shipping: 1–5 business days for most orders
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Total: Most orders arrive within 5–10 days — including international, since we print with partners close to you
We use print partners closest to your location for faster delivery. Occasionally an order takes longer — usually when there is no local printer for a specific item, or customs is slow (international orders can take 2–3 weeks in those cases).
Q: Do you ship internationally?
A: Yes! We ship worldwide and always try to use the print provider closest to your location for faster delivery and lower shipping costs.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships. You can also check your order status any time — no sign-in needed — at support.inthebarn.shop/order.
Q: What are your shipping costs?
A: We keep it simple:
FREE SHIPPING on orders over $75 USD — anywhere we ship
Under $75 USD: U.S. orders ship for a $4.95 flat rate; international rates vary by region and show at checkout
You'll see the exact shipping cost at checkout before you buy. And psst—our bundle deals make it easy to hit that free shipping sweet spot!
💰 PRICING & PAYMENT
Q: Do you have minimum order requirements?
A: Nope! Order just one item if that's all you need. No minimums, ever. (Though our bundle deals are pretty sweet if you want to stock up!)
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
👕 PRODUCTS & PERSONALIZATION
Q: What types of products do you offer?
A: We specialize in barn-themed apparel and rustic home décor, including:
- Graphic tees and sweatshirts
- Custom stall signs
- Canvas prints and metal wall art
- Home décor for barn lovers
- Gifts for farmers, ranchers, and horse enthusiasts
Everything is made-to-order—printed fresh when you place your order.
Q: Can I personalize my order?
A: Many of our products can be customized with names, dates, or your farm name! Look for the "Personalize This" option on product pages. Stall signs, certain wall art, and select apparel items are customizable.
Not seeing personalization on a product you want? Contact us—we might be able to help!
Q: Can I request a custom design?
A: We love bringing your ideas to life! If you have a custom design in mind for a barn sign, apparel, or wall art, email us at hello@inthebarn.shop with your vision. We'll let you know if we can make it happen.
Q: What sizes do you offer?
A: Most of our apparel ranges from Small to 5XL. Specific size availability varies by product style. Always check the size chart on the product page and compare measurements to a favorite shirt for the best fit.
Q: How do your items fit?
A: Most of our shirts are unisex/standard fit. We provide detailed size charts on each product page. Pro tip: Check the size chart and compare to a shirt you already love—it saves time and helps us reduce waste from exchanges!
🔄 RETURNS & EXCHANGES
Q: What is your return policy?
A: We stand behind every order with our Neigh-borly Guarantee. If something's not right, we'll make it right — and the fastest way to get help is our order portal: support.inthebarn.shop/order. Reach out within 30 days of delivery.
Read our full guarantee here →
Q: What if I ordered the wrong size?
A: No worries! If your order hasn't gone to print yet (orders print at 8:00 AM Eastern), you can swap the size yourself at support.inthebarn.shop/order. Already printed? Request an exchange at that same link and we'll add store credit for the item's full current price — instantly, no return shipping, you keep the original.
Future tip: Check our Size Chart & Fit Guide and compare to a favorite shirt before ordering—saves you time and helps reduce waste!
Q: Can I return personalized items?
A: Since personalized items are custom-made just for you, we can only accept returns if we made an error. But if there's a problem with your order, we'll absolutely make it right!
Q: How do I start a return or exchange?
A: Head to support.inthebarn.shop/order and enter:
- Your order number
- The email you used at checkout
- Then pick the item and what you need — exchanges, address fixes, and problem reports all happen right there (you can add photos for quality issues)
Most requests are handled automatically — you'll get a confirmation email right away. Prefer a human? Email hello@inthebarn.shop and we'll respond within 24 hours (usually much faster!).
🧺 PRODUCT CARE
Q: How do I care for my apparel?
A: To keep your barn apparel looking great:
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Wash: Inside out in cold water
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Dry: Tumble dry low or hang dry
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Iron: Inside out on low heat (avoid direct contact with design)
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Don't: Bleach or dry clean
Specific care instructions are on each product page.
Q: How do I care for my stall signs and wall art?
A: Our signs and wall art are designed to last:
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Indoor use recommended for longest life
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Light outdoor use is fine for most items (covered areas)
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Clean with a damp cloth—no harsh chemicals
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Metal signs: Wipe clean, avoid prolonged moisture exposure
📞 CUSTOMER SERVICE
Q: How can I contact you?
A: We're here to help!
Q: Do you have a phone number?
A: We're a small, digital-first operation, so email is the fastest way to reach us. We promise quick responses—usually within a few hours during business days!
🌱 SUSTAINABILITY & QUALITY
Q: Why does my order take longer than Amazon?
A: Great question! We don't keep boxes of inventory sitting in warehouses. Instead, every order is printed fresh when you place it—kind of like your coffee shop making your latte to order.
Why this matters:
- ✓ Better quality (fresh, not warehouse stock)
- ✓ No overproduction or waste
- ✓ Printed near you for faster delivery
- ✓ Lower environmental impact
Fresh quality is worth the few extra days!
Q: Are your products eco-friendly?
A: Our made-to-order model is inherently sustainable:
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Zero waste: We only make what you order
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Local printing: Uses the facility closest to you, reducing shipping emissions
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No overstock: Nothing ends up in landfills
We're always working to improve our sustainability practices!
❓ DIDN'T FIND YOUR ANSWER?
We're here to help! For anything about an order, start at support.inthebarn.shop/order. For everything else, email hello@inthebarn.shop.
From our barn to yours,
Michelle & The InTheBarn.Shop Team 🐴
