Frequently Asked Questions
Quick Answers for Busy Barn Folk
📦 ORDERING & SHIPPING
Q: How long will it take to receive my order?
A: Your order is made fresh just for you! Here's the timeline:
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Processing: 1-3 business days to print
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Shipping: 1-5 business days for most U.S. orders
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Total: Most orders arrive within 4-10 days
We use print partners closest to your location for faster delivery. International orders may take 2-3 weeks depending on customs.
Q: Do you ship internationally?
A: Yes! We ship worldwide and always try to use the print provider closest to your location for faster delivery and lower shipping costs.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships. You can also use the chat feature on our site to check your order status anytime.
Q: What are your shipping costs?
A: We keep it simple:
FREE SHIPPING on orders $100+
Orders under $100: Just $5.35 flat rate
You'll see the exact shipping cost at checkout before you buy. And psst—our bundle deals make it easy to hit that free shipping sweet spot!
💰 PRICING & PAYMENT
Q: Do you have minimum order requirements?
A: Nope! Order just one item if that's all you need. No minimums, ever. (Though our bundle deals are pretty sweet if you want to stock up!)
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Do you offer bundle discounts?
A: Yes! Save when you buy multiples:
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Buy 3 shirts: Save $9
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Buy 4 shirts: Save $16
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Buy 5+ shirts: Save $25+
Perfect for outfitting the whole barn crew or stocking up on gifts!
👕 PRODUCTS & PERSONALIZATION
Q: What types of products do you offer?
A: We specialize in barn-themed apparel and rustic home décor, including:
- Graphic tees and sweatshirts
- Custom stall signs
- Canvas prints and metal wall art
- Home décor for barn lovers
- Gifts for farmers, ranchers, and horse enthusiasts
Everything is made-to-order—printed fresh when you place your order.
Q: Can I personalize my order?
A: Many of our products can be customized with names, dates, or your farm name! Look for the "Personalize This" option on product pages. Stall signs, certain wall art, and select apparel items are customizable.
Not seeing personalization on a product you want? Contact us—we might be able to help!
Q: Can I request a custom design?
A: We love bringing your ideas to life! If you have a custom design in mind for a barn sign, apparel, or wall art, email us at aster@inthebarn.shop with your vision. We'll let you know if we can make it happen.
Q: What sizes do you offer?
A: Most of our apparel ranges from Small to 5XL. Specific size availability varies by product style. Always check the size chart on the product page and compare measurements to a favorite shirt for the best fit.
Q: How do your items fit?
A: Most of our shirts are unisex/standard fit. We provide detailed size charts on each product page. Pro tip: Check the size chart and compare to a shirt you already love—it saves time and helps us reduce waste from exchanges!
🔄 RETURNS & EXCHANGES
Q: What is your return policy?
A: We stand behind every order with our Neigh-borly Guarantee. If you're not happy with your purchase, contact us within 30 days and we'll make it right.
Read our full guarantee here →
Q: What if I ordered the wrong size?
A: No worries—email us at aster@inthebarn.shop and we'll help you exchange it for the right size.
Future tip: Check our size chart and compare to a favorite shirt before ordering—saves you time and helps reduce waste!
Q: Can I return personalized items?
A: Since personalized items are custom-made just for you, we can only accept returns if we made an error. But if there's a problem with your order, we'll absolutely make it right!
Q: How do I start a return or exchange?
A: Email us at aster@inthebarn.shop with:
- Your order number
- What you'd like to return/exchange
- Photos if there's a quality issue
We'll respond within 24 hours (usually much faster!) and guide you through the process.
🧺 PRODUCT CARE
Q: How do I care for my apparel?
A: To keep your barn apparel looking great:
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Wash: Inside out in cold water
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Dry: Tumble dry low or hang dry
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Iron: Inside out on low heat (avoid direct contact with design)
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Don't: Bleach or dry clean
Specific care instructions are on each product page.
Q: How do I care for my stall signs and wall art?
A: Our signs and wall art are designed to last:
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Indoor use recommended for longest life
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Light outdoor use is fine for most items (covered areas)
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Clean with a damp cloth—no harsh chemicals
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Metal signs: Wipe clean, avoid prolonged moisture exposure
📞 CUSTOMER SERVICE
Q: How can I contact you?
A: We're here to help!
Q: Do you have a phone number?
A: We're a small, digital-first operation, so email and is the fastest ways to reach us. We promise quick responses—usually within a few hours during business days!
🌱 SUSTAINABILITY & QUALITY
Q: Why does my order take longer than Amazon?
A: Great question! We don't keep boxes of inventory sitting in warehouses. Instead, every order is printed fresh when you place it—kind of like your coffee shop making your latte to order.
Why this matters:
- ✓ Better quality (fresh, not warehouse stock)
- ✓ No overproduction or waste
- ✓ Printed near you for faster delivery
- ✓ Lower environmental impact
Fresh quality is worth the few extra days!
Q: Are your products eco-friendly?
A: Our made-to-order model is inherently sustainable:
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Zero waste: We only make what you order
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Local printing: Uses the facility closest to you, reducing shipping emissions
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No overstock: Nothing ends up in landfills
We're always working to improve our sustainability practices!
❓ DIDN'T FIND YOUR ANSWER?
We're here to help! Email us at aster@inthebarn.shop or use the chat feature on our site.
From our barn to yours,
Michelle & The InTheBarn.Shop Team 🐴
